e-Learn Tech Specialist

The eLearning Technology Specialist provides advanced technical support, training, and system administration for the college’s eLearning systems. In collaboration with IT, this role ensures the seamless operation of educational technology infrastructure, leads automation initiatives and implements ed tech systems and platforms to improve functionality.

1. Administers and maintains e-learning systems including LMS, Syllabus, Pebblepad, Rise and other learning technologies; works both independently and in collaboration with IT and VCC clients and vendors; troubleshoots and resolves system issues and escalates complex matters when necessary.
2. Responds to support requests via phone, email, and online support system; diagnoses and resolves course-related issues; including restoring lost data or course content.
3. Facilitates communication with users regarding system updates, maintenance, and service interruptions.
4. Coordinates with IT and vendors to schedule, plan, test, and implement upgrades and other improvement projects.
5. Assists faculty and staff with course setup and life-cycle management, supports faculty in selecting and using current and emerging educational technologies, systems and platforms.
6. Designs and implements automation systems as they relate to course creation, enrolment, and data retention.
7. Compiles system data for monitoring, troubleshooting, reporting and analysis.
8. Conducts research and leads pilot implementation on new learning tools, technologies, and software solutions.
9. Researches and recommends changes to policies and procedures related to the eLearning systems which support automation/efficiency, data retention policies, FOIPPA, and new requirements.
10. Researches, evaluates, installs and determines usability of LMS plugins and other ed tech tools in collaboration with external vendors, BCNet and IT, including troubleshooting and code remediation, to support effective system administration and pedagogy.
11. Investigates potential breaches of academic integrity and student grievances related to eLearning systems.
12. Develops and maintains system documentation, including self-paced development courses.
13. Creates, maintains and, updates online knowledge bases and FAQs.
14. Actively contributes to relevant communities of practice to maintain best practices and innovation.
15. Participates in College and other committees and working groups as needed.
16. Performs other related duties as required.

Education and Experience

• Two-year College diploma in Computer Technology, Information Technology, Computer Systems or a related field.
• Over two years’ of related work experience in eLearning Technologies or similar.
• OR and equivalent combination of training and/or experience may be substituted for the required qualifications.

• Ability to communicate effectively in English, both verbal and written, to perform essential duties and provide accurate, timely support to clients and students.
• Demonstrated knowledge of HTML, CSS, PHP, SQL, and eLearning system administration skills. Demonstrated experience with LMS, Syllabus, Pebblepad, Rise.
• Experience in automation, data retention and privacy compliance, and plugin customization.
• Practical, strong experience with email and communications technologies.
• Demonstrated ability to teach technical concepts to non-technical users.
• Ability to work independently and manage multiple priorities with the ability to maintain a high degree of accuracy and attention to detail.
• Knowledge of college policies and practices.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Strong interpersonal and customer service skills with the ability to work collaboratively as a member of a team, and to establish and maintain effective working relationships with staff, faculty and other key partners.