Case Management Specialist - Part Time

This is a part-time .4 FTE position, reporting to the Associate Director, Student Accessibility, this role is responsible for leading and administering duties pertaining to student behaviour as they relate to mental and/or physical health conditions. Provides information to students, faculty, staff and administration on non-culpable student behavioural issues and carries out relevant procedures identified in policy.

Student case management 

• Investigates and case manages non-academic, non-culpable, student conduct complaints, using processes defined by College policy and adhering to principles of procedural fairness and restorative justice.
• Utilizes informal resolution, mediation, or investigation methodologies as appropriate by taking appropriate steps to facilitate functional restoration and/or resolution of each matter by meeting with involved parties, conducting interviews, and co-construction of student success plans.
• Makes recommendations for student involuntarily withdrawal and sets criteria for readmission and where required, develops, implements and monitors student return plans.
• Provides case management for complex non-culpable student conduct issues in the classroom and on campus utilizing college supports and services as well as external community resources as needed.

• Collaborates with members of student and enrolment services, including those providing counseling, advising and disability services, to ensure a holistic approach to non-culpable student behaviour. 
• Works collaboratively with the departmental leadership of Safety and Security to ensure the safety and security of all students. 
• Advises the leader and other affected staff and management of serious student crisis situations including those of a threatening nature. 
• Provides leadership, as required, to the Committee Concerned with Student Behaviour that supports and consults on student issues when there is a need to understand and support complex or confusing student behavior. 

• Assess risks and handles difficult situations where people have different opinions, are resistant, or uncooperative and utilizes strong interpersonal skills and tact to influence and make well-thought-out decisions. 
• Maintains accurate and up-to-date student records. 
• Maintain currency in matters related to case management and student support. 

• Performs other related duties as required.

Education and Experience 

• Bachelor’s degree in relevant fields such as Social Sciences, Psychology, Social Work, Criminology, Education, or Law. 
• A minimum of eight (8) years of professional experience in student conduct, case management, residence life, counselling, or related areas. 
• Demonstrated experience with conflict resolution, investigations, and application of policy within a post-secondary or comparable environment. 
• Training or certification in areas such as restorative justice, mediation, trauma-informed practice, or mental health first aid considered an asset. 
• An equivalent combination of education and experience will be considered. 

• Solid understanding of administrative law, procedural fairness, natural justice, and relevant provincial legislation (e.g., FIPPA). 
• Strong awareness of the experiences of people with a broad range of disabilities and the barriers they encounter. 
• Exceptional interpersonal skills to manage emotionally charged interactions with employees and students. 
• Excellent relational intelligence to navigate complex interpersonal dynamics, and the ability to think strategically to anticipate and address future challenges. 

This is a part-time .4 FTE position with pay in lieu of benefits. Normal full-time annual starting salary placement is between $76,023 and $101,364. Annual salary will be pro-rated to reflect .4 FTE. Compensation beyond the control/mid-point requires approval by the Public Sector Employer’s Council Secretariat (PSEC).