PT Host

Reporting to the Floor Manager, the Host/Hostess is responsible for greeting and seating customers in a timely manner and providing excellent customer service at all times.

•    Greet customers entering the restaurant and seat them.
•    Seat customers based on rotation to ensure fairness to each server.
•    Review the menu and daily specials with customers, answer questions.
•    Provide menus to customers inform customers of server name.
•    Remove extra place settings from the table.
•    Advise servers of new customers seated in their sections.
•    Check for any reservations to ensure tables are set accordingly, prior to the reservation time.
•    Portray a professional and hospitable image at all times.
•    Communicate the number of hosts and servers on duty, bus tours expected and customer reservations on the whiteboard.
•    Advise the kitchen of large tables, incoming reservations, sold out items, etc.
•    Polish and roll cutlery.
•    Clear tables, assist with set-up and tear down of the buffet and table settings.
•    Answer telephones, take reservations and provide assistance to general inquiries.
•    Encourage a climate that supports diversity.
•    Other duties as assigned. 

• Six (6) months prior customer service experience in the food service/hospitality industry.
• Excellent interpersonal and communication skills are required in assisting and providing customer service.
• Ability to work in a fast paced environment.
• Ability to lift and carry weight up to forty (40) pounds.
• Ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day per week operation.
• The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering  excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.

• Bilingual (French/English) language skills.
• Completed or ability to complete an "It's Good Business" certificate through the Manitoba Tourism and Education Council (MTEC); however, may be acquired on the job.