PT Server

Reporting to the Floor Manager, the Server is responsible for serving customers in the Lounge, Restaurant, Table Games and Slot areas and Dining Room in a timely manner and providing excellent customer service at all times. The incumbent will be assigned to Lounge Service, Table Games or Cart Service in the Slot area and Dining Room.

• Opening Duties:  make coffee, set up beverage service stations, review menu for daily specials, set up, stock supplies, condiments and count inventory, etc.
• Customer Service:  take beverage and food orders, follow up with customers to ensure food and beverage quality, provide billing and accept and process payment for all orders, clear empty glassware and dishes from tables and cupboards, etc.
• Closing Duties:  clear dishes; wipe down counters, stock cutlery roll-ups for next day, cash out, balance and complete deposit of sales as per policy and procedures, etc.
• Encourage a climate that supports diversity.
• Performs other duties as assigned.

• Six (6) months prior customer service in the food service/hospitality industry. 
• Excellent interpersonal and communication skills are required in assisting and providing customer service.
• Experience handling cash and balancing floats.
• Completed or ability to complete a “Serving it Safe” certificate through the Manitoba Tourism and Education Council; however, may be acquired on the job.
• The physical ability to lift and carry weigh up to forty (40) pounds.
• The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering  excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
• The ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day a week operation.
• Satisfactory work performance in the preceding twelve (12) months is a requirement.  Attendance rate will be a consideration in the pre-screening process.

• Bilingual (French/English) language skills.
• Training in customer service, wine education and serving etiquette.