FT Social Responsibility Consultant (Research Focus)

Reporting to the Manager, Social Responsibility, the Social Responsibility Consultant contributes to the corporation’s strategic principles and goals to ensure products and services are delivered in a socially responsible manner, to provide customer experiences that deliver sustainable net income, and to raise awareness that MBLL makes a valuable contribution to the province.  

The incumbent plans, coordinates, implements, and measures the results of corporate and social responsibility programs and initiatives. The position embeds social responsibility and corporate reputation considerations in business operations and coordinates the corporation’s regulatory compliance related to social responsibility, accessibility, and French language services.

Social Responsibility Consultants collectively coordinate programs and initiatives to achieve success in the department’s priorities. The program coordination duties of the incumbent will reflect a focus on social responsibility research, program evaluation, dashboard metrics, standards, and ESG reporting but will also involve a cross-over or supportive role in other areas of Social Responsibility.

Social Responsibility Research and Evaluation

• Internal Research: Conducts research studies, consumer surveys, and performs literature reviews to monitor trends in consumer behaviour and help guide overall corporate and social responsibility programming. 
• Evaluation: Employs post-campaign surveys, pre/post training studies, focus group testing, and other research to monitor the effectiveness of MBLL programs. Coordinates mystery shopper research to assess employee and business partner compliance with responsible sale of products. 
• External Research: Coordinates support for external research initiatives that have practical applications for the prevention and treatment of harms related to gambling, alcohol, and/or cannabis.
• Accreditation and Standards: Coordinates the development of standards, participation in external accreditation, and monitor ongoing corporate performance.

Responsibilities

• Oversee corporate and social responsibility programs and initiatives to meet corporate strategy and departmental priorities. Evolve these programs to keep them current and aligned with best practices. 
• Monitor, analyze, and use evidence-based research and industry best practices to inform decision making. This may include review of existing research studies, monitoring of internal administrative data, or development and coordination of new research studies.
• Monitor and analyze consumer awareness campaigns ensuring metrics are in place to measure campaign success and that messages are successfully delivered to target audiences. Consumer surveys or focus group testing may be employed to inform the development of brands, campaigns, or programs.
• Use data, research, and customer feedback to demonstrate how social responsibility programs contribute to MBLL’s corporate goals, benefiting other departments in the process. 
• Environmental, Social, and Governance (ESG) Reporting and Awareness: Coordinate the corporation's social responsibility metrics and monitors internal and external awareness about how MBLL positively impacts the province. This includes participation in the development of the corporation’s ESG report.
• Provide advisory services to departments and project teams across the corporation to ensure that items such as marketing campaigns, casino programs, new liquor products and evolving business operations reflect social responsibility and corporate reputation considerations.
• Participate in the development and reporting of MBLL’s obligation under Manitoba’s French Language Services Policy and the Accessibility for Manitobans Act.
• Develop and monitor project objectives, scope, plans, schedule, resources, deliverables, budgets and expenditures. 
• Ensure evaluation and measurement plans are in place for key initiatives for continual improvement.
• Assess risks and provide creative and collaborative solutions where applicable. 
• Problem-solve issues, keep stakeholders informed and involve Social Responsibility management as necessary. 
• Establish and maintain exceptional working relationships with employees and management across the corporation, as well as external stakeholders, including government departments and agencies, customers, community groups, and/or service providers. 
• Develop and deliver regular program reports, briefs, and presentations for internal and external audiences, including to managers and other business units. 
• Coordinate procurement and/or Request for Proposals processes and participate on selection committees.
• Chair and organize meetings, set agendas and prepare background materials, as required.
• Encourage a climate that supports diversity. 
• Assume other related duties as assigned.

• A diploma or degree in Social Sciences, Business, Statistics, or related disciplines. 
• A minimum two years’ related experience in marketing research or statistical analysis. 
• Strong proficiency in writing, particularly when describing metrics or trends, and excellent oral communication abilities. 
• Demonstrated experience coordinating projects and programs with multiple components, including budget management. 
• Demonstrated experience balancing competing priorities and multiple projects while achieving high quality results. 
• Strong and positive interpersonal skills and demonstrated experience in building working relationships to achieve goals. 
• Demonstrated experience and willingness to successfully function as a solid team member and thrive in a team-based environment. 
• Effective critical thinking, decision making and attention to detail. 
• Demonstrated experience in finding creative and collaborative solutions and applying political acumen to sensitive and complex issues. 
• Proficiency in current desktop productivity tools such as Microsoft Office, Microsoft Teams or other video conferencing solutions, Word, Excel, Outlook and PowerPoint. 
• Proven ability to deliver on responsibilities when working from a home/remote office.

• Bilingual (French/English) language skills would be an asset. 
• Experience in the alcohol or gambling industries or in corporate and social responsibility would be an asset.
• Experience reporting to international standards or accreditation systems would be an asset.

***All Manitoba Liquor & Lotteries employees may apply. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all interested applicants, however, only those selected for interviews will be contacted.