PT Customer Service Clerk - Charleswood

Reporting to the Store Manager, the Customer Service Clerk is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

• Acknowledge and greet customers.
• Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
• Inform customers of merchandising events, samplings, and sales, either verbally or by available written material.
• Provide information to assist customers with product selections, including inquiries to other stores and special orders.
• Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
• Process customer payment using debit, credit card, gift cards, and cash.
• Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
• Package orders using appropriate resources.
• Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store. 
• Provide Controlled Entry door coverage as required.  Refuse entry based on procedures.
• Handle permit requests and refunds.
• Respond and resolve customer issues.  Escalate to manager as required.
• Answer phone using established protocols.
• Receive beer, stock, and store-to-store transfers ensuring invoices and credit invoices are correct.  Process as required.
• Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables.
• Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
• Remove damaged or unsaleable product and advise management of product missing in a case to ensure proper accounting.
• Remove products related to quality control bulletins.   Process as required.
• Prepare store-to-store transfers, licensee, vendor, and permit orders and verify accuracy.
• Prepare beer and distribution centre returns.
• Participate in regular stock counts.
• Perform activities following established safe lifting principles and procedures.
• Follow established policies and procedures for handling, receiving, and managing inventory.
• Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
• Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
• Ensure proper signage is affixed and marketing programs are set up on time.
• Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
• Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
• Maintain cleanliness/sanitization of work areas and customer contact points.
• Prepare deposits as required.
• Clean up breakage and dispose as per procedure.   Process as required.
• Assist in training or providing guidance to new part-time or seasonal staff.
• Complete required courses and training.
• Accountable for making decisions regarding requests for identification (ID), and the refusal of service to minors and intoxicated individuals.
• Responsible for adhering to all policies, compliance regulations, procedures, etc.
• Reports to multiple managers (i.e. Assistant Manager(s), or Store Manager/acting manager).
• Variety of shifts, including evenings and weekends.  Availability must be suitable to the operations of the business and business changes.
• Perform other related duties as assigned.

• Grade 12 (completed) preferred. 
• Basic knowledge of various methods of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills. 
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

• A minimum of six months experience in a customer service-related industry is an asset.
• Certificate in Marketing, Sales or Business Administration is an asset.