Loyalist College
Retention Specialist
$34.60 - $39.93 Hourly
Community Employment Services: Belleville / Bancroft, ON
Temporary
2026-00070
Community Employment Services & Bancroft Campus
06/08/2026
6/15/2026 11:59 PM Eastern
OPSEU421-SS-FT
Yes
As soon as possible
$34.60
FT G
35 hours per week
up to May 21, 2027
$34.60 - $39.93 Hourly
Community Employment Services: Belleville / Bancroft, ON
Temporary
2026-00070
Community Employment Services & Bancroft Campus
06/08/2026
6/15/2026 11:59 PM Eastern
OPSEU421-SS-FT
Yes
As soon as possible
$34.60
FT G
35 hours per week
up to May 21, 2027
About Loyalist
Loyalist College is built upon the lands governed by the Dish with One Spoon wampum agreement. We affirm and thank the Haudenosaunee, Anishinaabeg and Huron-Wendat nations for their continued caretaking of the land. At Loyalist, we empower our students with wraparound support services and hands-on training to succeed on any path they choose. Our academic programs are responsive and innovative, designed to solve pressing social and economic challenges and meet the evolving needs of our regional industry and community partners. Our graduates enter the workforce equipped with the knowledge they need to be better global citizens, and with future-focused skills to lead change in their fields. With a presence in Belleville, Bancroft, Port Hope, Tyendinaga and Toronto, we believe our institutional responsibility extends beyond the classroom to seeing the big picture for the communities we serve. Our expertise in applied research and deep connections to local industry support economic development, to the benefit of businesses, entrepreneurs, changemakers and innovators. Our commitment to decolonization, and the pursuit of a more inclusive, equitable world, means we hold ourselves accountable to the diverse perspectives, cultures and experiences that shape our communities.
Position Summary
Reporting to the Manager, Employment Services, the Retention Specialist supports clients after they secure employment by providing ongoing job coaching and retention support. This role is responsible for maintaining regular contact with clients, verifying employment outcomes, and ensuring required documentation is collected in accordance with funder guidelines. The retention specialist also supports pre-employment programming through workshop coordination and facilitation.
Duties and Responsibilities
- Serve as the primary contact for clients in the post-employment phase, providing ongoing support to promote job retention
- Conduct regular check-ins to verify employment status, address challenges, and re-engage clients as needed
- Collect and document employment verification information, ensuring accuracy and compliance with program requirements
- Identify and connect clients to internal and external supports to help overcome employment barriers
- Collaborate with team members to support clients in maintaining or securing new employment opportunities
- Facilitate employment-related workshops and assist in developing training materials
- Provide customer service through the resource centre, including job search support and responding to inquiries
- Maintain accurate records in case management systems and support client financial assistance requests where applicable
Qualifications
- 2 year post secondary Diploma in career and work counselling, social services, human services, or a related field
- Minimum 2 years’ experience supporting individuals with employment services, job search, or career development
- Experience in client retention, job coaching, or post-employment support
- Strong communication, organization, and relationship-building skills
- Experience working with diverse populations and individuals facing employment barriers
- Knowledge of labour market trends and community resources
- Proficiency with case management systems, Microsoft Office, and virtual platforms
- Workshop facilitation experience and ability to develop training materials
- Ability to maintain confidentiality and manage a high caseload effectively
Benefits
Applicants who are current Full-time Support Staff: If a current full-time support staff is the successful candidate for this position, all benefits that they are currently enrolled as Full-Time Support Staff will continue.
Applicants not currently in Full-Time Support Staff Role (Appendix D)
Benefits for Appendix D Support Staff include:
- Appendix D staff are replacing full-time staff and are paid in the same wage scale of full-time employee classification
- Paid an additional 8% in lieu of vacation and fringe benefits
- Entitlement to overtime, shift premiums and statutory holidays
Work Life Balance Matters at Loyalist College
Appendix D Support Staff can expect:- December closure period without loss of pay for scheduled hours
- Employee Family Assistance Plan - provides timely short-term counselling and consultation assistance to employees and their immediate family
- Fitness Centre Membership - exclusive facilities for use by Staff and Students at the Belleville location free of charge
- An Inclusive and Accessible Workplace
- Employer
- Loyalist College
- Phone
- 613-969-1913
- Website
- https://www.loyalistcollege.com/
- Address
-
376 Wallbridge Loyalist Rd.
Belleville, Ontario, K8N 5B9
- Retention Specialist Supplemental Questionnaire
- * QUESTION 1
- Which of the following best represents your level of completed education in career and work counselling, social services, human services, or a related field?
- * QUESTION 2
- How many years of work experience do you have supporting individuals with employment services, job search, or career development?
- * Required Question