Lead, Events and Partnerships

The Lead, Events and Partnerships is responsible for the development and management of impactful and high-quality activations of library spaces, specifically events and 3rd party bookings at Central Library and Memorial Park Library and externally presented or partner-led programming in all library locations. Reporting to the Director, Programming, the Lead, Events and Partnerships is responsible for: identifying potential opportunities, customers, and partners; facilitating and coordinating the involvement of community stakeholders and other Library departments and assets; and evaluating customer satisfaction and attainment of related Library strategic goals. This position provides day-to-day supervision of team members, vendors, and suppliers and contributes positively to change, working collaboratively and constructively as part of the Programming leadership group. 

1. Shape a Positive User Experience:

• Maintain awareness of current topics, trends and opportunities among targeted literacies and audiences 
• Oversee the identification and development of community partnerships, vendor and customer relationships for program and event delivery in alignment with the Library’s strategic priorities and system program goals. 
• Make technology, facility, and process recommendations to enhance event and program delivery capacities. 

2. Facilitate Capacity Development: 

• Lead the Events and Program Partnership team in identifying, planning and implementing large scale events, 3rd party bookings, and/or externally presented programs for the Library
• Act as an educator, advisor, or collaborator to other Departments in areas of personal expertise or deliverable development. Contribute to system-wide committees as required. 
• Manage resources effectively to meet time and financial constraints, including identification and mitigation of risks. risks to Calgary Public Library Restricted Use 
• Continuous professional development as a Lead and future leader. 

3. Relationship Management:  

• Liaise with the Library Foundation to support deliverable-related initiatives and campaigns as required. 
• Represent the Library amongst related inter-organizational forums and groups and contribute to successful partnership development. 
• Act as the Library point of contact for related customers, partners, suppliers, and external project teams 

4. Evaluation: 

• Embed satisfaction and effectiveness measures in deliverables and processes 
• Review results and report regularly 

5. Apply Operational Standards & Procedures:

• Effective recruitment, training, supervision and development of direct reports including performance and attendance management. 
• Ensure adherence to Agreements, Policies, Standards and contracts for self and team members 
• Use recognized project management principles and techniques to successfully meet deliverable expectations for scope, time and budget 
• Drive the development of related capabilities, competencies and processes and provide related training 

6. Execution: 

• Projects are conducted in an effective manner that respects the needs of other staff and departments and projects credibility and professionalism to other stakeholders. Indicators include: 
• Makes timely decisions that keep the project moving forward • Creates new and better ways for the organization to be successful 
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 
• Consistently achieves results, even under tough circumstances 
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

Educational Qualifications: A recognized undergraduate degree

Work Experience:  

• A minimum of three years of directly related and progressive experience, including working independently with clients andleading multi-functional teams.
• Demonstrated ability to gather and use a variety of data, including use of applicable software technologies. 
• Excellent interpersonal and relationship-building skills. 
• Superior communication (verbal and written), problem solving, and decision-making skills. 
• Advanced technological literacy skills. 

Specialized Knowledge and Practical Skills:

Working knowledge of:

• Event or meeting management principles 
• Customer relationship management 
• Presentation technologies

Work Environment & Physical & Cognitive Demands 

• Physical demands associated with using a computer for long periods of time. 
• Physical demands associated with travel between local work sites. 
• Mental demands associated with simultaneous and multiple priorities, multi-tasking, and a dynamic work environment. 
• Mental demands associated with working in a collaborative, multi-stakeholder environment.